We are happy to accept returns on all our items within 14 days of receiving them. If you are in any way unhappy with your goods you may send them back for an exchange, credit note or refund. All items must be unused and in original condition with the original tags and packaging.
Returns will not be granted in the case of the item not being used in accordance with the care and usage instructions that come with all our products. Although we do assure the superior quality of all our items, we do understand that there may be a situation in which you need to return and exchange your order and we would be happy to accommodate you as best as we can within the limits of these conditions. Should you receive an item that is not in perfect condition please contact us immediately by email on daniela.macula@moonandstar.co
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. We will ask you to return your item to us for inspection and then we will contact you by email afterwards to discuss a suitable solution. The cost of return shipping will be free only if the item is considered faulty. Where possible, we will repair faulty items. If we need to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. If the item cannot be repaired or replaced you will receive a full refund, along with our full apologies.
Shipping for Exchanges or Returns is free of charge within Turkey for one return or exchange per order. If a second exchange or return is requested, the cost of the second shipping will be covered by the customer. For international returns outside of Turkey, please indicate on the package "RETURN, NO DUTIES" or your package might be returned to you. We unfortunately cannot take responsibility for duties and customs. If you elect to return your product and you are based outside of Turkey, we will not be responsible for any duties/customs that you have paid. If you are an international customer, please note that international shipping costs are non-refundable and will not be covered by Moon&Star unless the item is faulty.
If your merchandise is returned to us due to a failure to pay customs or duties, you will be charged the cost of shipping and refunded the remaining amount. Purchasing from us means that you understand that duties may be required to import products into your destination country. Moon&Star is not responsible for any customs fees or duties.
If you return an international purchase, you will be refunded the total amount of your purchase minus the shipping cost. International shipping costs are non-refundable.
Moon&Star will not be responsible for returns lost in transit.
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Istanbul, Turkey